FAQ
I cannot send my decision on this article, why?
If the buttons are unavailable in the decision module, this means either:
- the status of the article does not allow a decision
- or your profile does not have the right to take the decision
Most of the time, the issue is caused by the status. Typically, the two following statuses lock the editorial decision:
- Revision in progress (with author)
- Peer review in progress (with referee)
This is a feature, ensuring the author or referee(s) can complete their pending tasks, before any decision is taken.
I made a mistake when sending the decision, how can I cancel and resend it?
You must first revert your previous decision! This is done via the decision module:
When sending a message, I can only enclose one file, why?
Spam filters are sensitive about enclosed files, especially when a system such as Nestor generate many messages. To preserve our sender reputation, we have implemented the following safeguards:
- Limit the number of enclosed files
- Limit the size of enclosed files
- Limit the hourly volume of e-mails
To send several files, three methods are at your disposal:
1. The simplest method is to zip the files and upload it here:
2. Another straightforward solution is to assign yourself as referee and upload the files in the report form. This will insert a link in your decision, that the author can simply click to download the files.
3. An alternate solution is to upload the files in the file management module, and refer the author to it. Check with your editorial office that file types are properly configured and ensure the author has access to it.
How can I correct my e-mail address and personal information?
Click on your name and on ‘My profile’:
From this page, you can:
- Correct your address and reset your password
- Link your ORCID account to your Nestor account
- Add or edit your institutes
- Set unavailability dates
The system sends me too many e-mails, how I can I disable them?
E-mail alerts can be disabled via your personal account. Please click on your name and on ‘My profile’:
From there, go the Alert System:
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I want to submit a paper myself, how can I reach the author interface?
By default, Nestor will log you as editor. If you want to submit a paper where you are the author, you must switch your role! This is done here:
